Lucky99 is committed to protecting the privacy and data security of every member. This policy transparently explains how we collect, use, store, and safeguard your information in accordance with applicable data protection laws in Malaysia.
Your privacy is more than a written policy – it is a genuine commitment embedded in every aspect of lucky99's platform operations.
Lucky99 only collects the personal data genuinely necessary to provide its services, process transactions, and fulfil legal obligations. We do not collect excessive or irrelevant data beyond the platform's intended purposes.
All members' personal data and financial information are protected using 256-bit SSL encryption technology. Data stored in our databases also employs multi-layered encryption to prevent unauthorized access.
Lucky99 will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you, and we fully respect that right.
As a lucky99 member, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and, under certain circumstances, request the deletion of your data in accordance with applicable laws.
Lucky99 sets clear and reasonable data retention periods. Data that is no longer required will be securely deleted or anonymized, unless a longer retention period is required by law.
In the event of any data breach affecting your personal information, lucky99 is committed to notifying the relevant authorities and affected members within the timeframe required by law.
Lucky99 collects various categories of personal data depending on how you use the platform. Below is a clear overview of the data we collect and its purpose.
Used for KYC verification and confirming member eligibility.
Used for service communications and address verification.
Used to process payments and comply with AML requirements.
Used for service improvement and responsible gaming.
Used for account security and fraud detection.
Used to improve lucky99 customer service.
This Privacy Policy describes lucky99's data protection practices and your rights as a user of our platform in Malaysia. By using the lucky99 platform, you agree to the terms set out in this policy. Please read carefully before registering.
Lucky99 values the privacy of every individual who uses our platform. This Privacy Policy is designed to clearly and transparently explain how lucky99 handles your personal data – from how it is collected, to how it is protected, and when necessary, how it is deleted.
This policy applies to all users of the lucky99 platform, including unregistered website visitors, active registered members, and former members whose accounts have been closed. It covers all lucky99 digital platforms, including the official website and mobile app for Android and iOS.
Lucky99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We appoint a Data Protection Officer responsible for ensuring ongoing compliance with all relevant legal requirements.
Lucky99 collects your personal data through several different channels, depending on how you interact with our platform:
This includes information you provide directly when registering a new account, during the KYC verification process, when submitting a deposit or withdrawal request, when contacting our customer support team, or when participating in any survey or promotion hosted by lucky99.
When you browse the lucky99 website or use the app, our systems automatically record certain technical information such as your IP address, device details, browser type, pages visited, session time and duration, and app performance diagnostic data. This data is collected for security, fraud detection, and user experience improvement purposes.
In some circumstances, lucky99 may receive your personal data from payment service providers we work with, identity verification bodies we use for the KYC process, and relevant credit or anti-money laundering (AML) information sources. All such third parties are bound by strict data protection agreements with lucky99.
Lucky99 has never purchased or acquired personal data lists from third-party data brokers for marketing purposes. All data we hold is collected lawfully through your direct interaction with our platform or through approved service partners.
Lucky99 uses collected personal data only for legitimate, clearly stated purposes. We will not use your data for purposes unrelated to the services you use without first obtaining your additional consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact details | Contract performance |
| KYC and age verification | Identity, official documents | Legal obligation |
| Deposit and withdrawal processing | Financial, identity | Contract performance |
| Fraud detection and security | Technical, transactions | Legitimate interest |
| Customer support | Communication, identity | Contract performance |
| AML and regulatory compliance | Financial, identity | Legal obligation |
| Marketing and promotions (with consent) | Contact details, game preferences | Consent |
| Platform improvement and analytics | Technical, game activity | Legitimate interest |
Lucky99 does not sell your personal data. However, in the course of operating the platform, we may need to share your personal data with certain categories of third parties that have undergone our security assessment process:
All third parties that receive personal data from lucky99 are bound by strict Data Processing Agreements. They are permitted to use that data only for the agreed purposes and may not use it for any other purpose or share it with others without lucky99's explicit consent.
Lucky99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the lucky99 website.
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the lucky99 platform.
The security of your personal data is lucky99's top priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding the personal data held by lucky99. lucky99 fully respects and supports the exercise of these rights.
| Your Rights | Description | Response Time |
|---|---|---|
| Right of Access | You have the right to request a copy of the personal data we hold about you. | 30 working days |
| Right to Correction | You have the right to request correction of inaccurate or incomplete data. | 14 working days |
| Right to Erasure | You may request deletion of your data under circumstances permitted by law. | 30 working days |
| Right to Object | You have the right to object to the processing of your data for direct marketing purposes. | 7 working days |
| Right to Withdraw Consent | You may withdraw any consent given at any time without prejudice. | Immediately |
| Right to Complain | You have the right to lodge a complaint with the Personal Data Protection Department of Malaysia if you are not satisfied. | — |
To exercise any of the rights above, please contact the lucky99 Data Protection team by email at [email protected] with the subject line "Personal Data Rights Request". Please state the type of request and include sufficient information for us to verify your identity before processing it.
In certain operational situations, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. This may occur when we use international cloud infrastructure providers or collaborate with global game software vendors.
Lucky99 ensures that all cross-border data transfers are carried out with adequate safeguards, including confirming that the recipient country offers a level of data protection equivalent to or higher than Malaysia's, or by implementing appropriate contractual protection mechanisms such as Standard Contractual Clauses.
Lucky99 prioritizes working with service providers that store data within the Asia-Pacific region where possible, to minimize risks associated with cross-border data transfers and ensure easier compliance with local laws.
The lucky99 platform is an adult entertainment service accessible only to individuals aged 18 and above. lucky99 does not intentionally collect personal data from anyone under the age of 18.
If we discover or are notified that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who have reason to believe their child has registered on lucky99 should contact us immediately.
If you have any questions, concerns, or requests regarding this Privacy Policy or how lucky99 handles your personal data, please do not hesitate to contact us.
The lucky99 Data Protection Team can be reached by email at [email protected]. For general enquiries, you may also visit the Frequently Asked Questions (FAQ) us. We will endeavour to respond to every enquiry within two business days.
This Privacy Policy may be updated from time to time to reflect changes in our business practices, legal requirements, or new services we offer. Any material changes will be communicated to members via email or a prominent notice on the lucky99 platform. The "Updated" date at the top of this policy will always reflect the latest version in effect.
By continuing to use the lucky99 platform after any changes to this Privacy Policy, you are deemed to have accepted and agreed to the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Answers to the most frequently asked questions by lucky99 members regarding personal data protection and our platform's privacy policy.